Delivery Time
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form.

Returns
You may return most items sold by Balaan.com.au within 10 days of delivery for a full refund. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, see below).

We cannot accept returns of certain items, including:

• Any product missing the serial number or shipping code.
• Fossil Shell Flour shipments
• Dirty & used bridles, robes, etc.
• Any item that is not in its original condition, is damaged, or is missing parts.

In addition, we will only issue partial refunds for the return of certain items, including:

Damaged or Defective Items
Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. We will ask you to indicate the number of items you are returning, the reason for return, and whether you would like a refund or a replacement item sent to you.